THE City of Greater Geelong will incorporate funding for a digital transformation project into the city’s long-term financial plan.
Last month, the council approved $20.5 million in funding over four years to develop a digital transformation program to replace all of the city’s core business processes and supporting business applications.
The project is anticipated to deliver savings of $33.7 million over 10 years, for a net benefit of $19.5 million.
The digital transformation will align with the city’s ICT strategy developed out of the EY Transformation Report that recognises an increasing community demand to get access to council services online.
At the moment, many of the city’s processes are paper-based and a number of online applications are ageing and outdated.
The program will assess the City’s existing online services and then look at developing automated online services that will:
• Improve community access to council
• Improve online access to council services
• Provide the community more options to engage with council
• Deliver quicker processing of service requests for the community
• Deliver an increased level and quality of service for a reduced cost, and
• Reduce risk by minimising manual processing.
Digital transformation projects are also taking place across a number of other Victorian councils including the Surf Coast Shire, the City of Melbourne, City of Wyndham and the City of Mornington Peninsula.
“This is a very important project for us to complete, and in a manner that meets the needs of our community and the organisation into the future,” Geelong mayor Bruce Harwood said.
“The digital transformation will make it much easier for the community to engage and communicate with the city, and will save both time and money for residents and the city itself.”